Shipping Policy

Delivery Options & Additional Charges

Shipping: S$3.80 (3-4 working days)

* Uncollected parcels will be returned to us and redelivery will be chargeable!

Restricted Delivery Zones

We don't deliver to army camps, hotels, and the islands in Singapore due to uncertain and unforeseen administrative procedures.

International Delivery

Our vision is to be able to ship worldwide, and we're definitely working on making this possible! More details will be available soon.

Missed Delivery

Standard delivery option:
After 2 unsuccessful delivery attempts, your parcel will be returned to us. However, we do offer redelivery for your order! Additional redelivery fees will apply.

Redelivery Fees:
- Standard Courier: $2
- Express Courier: $3.50

*All unclaimed parcels exceeding 6 months will be cleared and no replacements/ reimbursements/ refunds will be made.

Special Parcel Request - Leaving parcel outside of residence

We do not encourage leaving parcels outside of residence. However, upon special valid parcel request, it is possible for the parcel to be arranged without signing. That being said, there will be no reimbursement or replacement if order is being misled and not received by you. 

Exchange & Refund Policy

We will not accept exchange and/or refunds based on the following reasons:
- Colourisation/discolouration after washing of garments (all customers are advised to read our 7-Steps Product Care)

- Sudden disfavour of garments/change of garment colour

- Impulse purchases

- Unsatisfied garment fitting


Do kindly note that any form of Refund/Exchange will only be processed once your Return Parcel has reached us.

For Exchange:


As mentioned on our product page, we get it. With online purchases, there will always be its challenges! Eunice Rebekah. Co accept exchange on regular priced items in their original condition, tags must be intact!

To return & exchange your item, simply email us with the title: Item Exchange

Please include this in your email:

  • Item Name

  • Reason (e.g. Sizing issue/product issue)


Return & Exchange can only be done once per item and must be made within 14 days from the date of parcel collection. Please note that the exchange of any item will require another 2 weeks to be processed. 

*Kindly ensure that the item you intend to return & exchange is sent back to us in original condition (not washed/unworn/no tearing/tags intact) and via a traceable mode as Eunice Rebekah. Co will not be responsible for any lost mail sent through non-traceable mailing options. 

For Refunds:

Refunds are only applicable if the size of an exchanging item is out of stock/unavailable.

 

Eunice Rebekah. Co will not provide any form of cash refunds. In the event of a refund, only a store credit refund will be offered. All transactions will be refunded in store credits and the team will not entertain any form of cash refund cases.

Kindly note that all purchases using store credits will not be eligible for exchange/refunds.

Monday - Friday: 10am to 7pm
Saturday: 8am - 1pm

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